1. QUESTIONS BEFORE YOU PLACE YOUR ORDER:
- How do I place my order?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
- How long will it take to ship my order?
Once you place your order, there will be a 1-4 day processing period followed by a 7-18 day shipping period. In total, it can take anywhere from 2-4 weeks to receive your items. The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment.
- How much does shipping cost?
The shipping cost may vary depending on the shipment location and the store's policy, such as the number of products purchased. You may get your exact shipping expenses by adding products to your cart, proceeding to checkout, and inputting your mailing address. The shipping cost will be updated immediately and displayed in your final cost.
- Where do we deliver?
Yes, we offer international shipping to many countries. Shipping costs and times vary depending on the destination. Please check our Shipping Policy page for more details.
- Can the order be delivered to multiple addresses?
We do not accept shipping to multiple addresses for a single order. Please place separate orders if you want products delivered to different addresses.
- Do you offer delivery to PO boxes or Military APO/ FPO addresses?
We accept shipping to PO Boxes, however, we are unable to ship to Military APO/FPO addresses.
- Is express shipping available?
Currently, we only offer the Standard Shipping method for our products.
- How to choose the right t-shirt size?
To choose the right size, refer to our sizing chart available on each product page. Measure your chest, waist, and hips, and compare your measurements to the chart to find your best fit. If you're between sizes, we recommend choosing the larger size for a more relaxed fit.
- Can I see the products before I buy them?
We sell all our items online and do not have a physical retail store. However, feel free to email us for additional photos or questions. We typically respond within one business day.
- Can I apply a promotion code after my purchase is complete?
We do not currently support adding a discount code to an existing order. If you want to cancel or make changes to your order, get in touch with our customer service.
- How do i use a promo code on checkout?
If you have a valid and active promotion code, simply choose the products you want to buy, add them to your shopping cart, go to the checkout, and enter the offer code there.
- Can I use 2 promo codes at the same time?
Unless otherwise stated, promotional codes can only be applied once. Per order, a single promotional code can be applied.
- Can I place an order over the phone?
We don't currently provide phone assistance or buy on behalf of customer services. Please place the order and complete the transaction on your end.
- Why does my discount code not work?
Make sure you enter the exact discount code, including any capital letters. Check if the code has expired or if it applies to the items in your cart. If you still encounter issues, please email us at support@winevibeshop.com
- What type of payments do you accept?
We accept Visa, Mastercard, Discover, American Express, and PayPal only.
2. QUESTIONS ABOUT ORDER STATUS AND DELIVERY:
- May I get tracking number?
Yes, of course! All orders include tracking after the order is processed (5-7 days). Email: support@winevibeshop.com with your order number if you are missing a tracking number and we will send you one at our soonest convenience. Please note that the order number is not your tracking number.
- How can I track my package?
You can find tracking information in your order confirmation or shipping confirmation sent to your email. If an order includes multiple items, each may have separate delivery dates and tracking information.
- What should I do if my tracking number doesn't work?
It may take 3-5 business days for tracking numbers to appear in the system of the shipping company. Depending on the shipping option you choose, it's possible that the tracking information won't be immediately available, but you can be sure that your shipment is still being delivered normally. Please get in touch with our customer support if your order hasn't arrived after 30 business days (domestic US) or 45 business days (international).
- What should I do if a package is missing?
Most deliveries take place on time. Seldom will the tracking indicate "delivered" even when it appears you haven't yet received it. If your package's tracking information indicates that it was delivered but you can't locate it:
- Look around the delivery location for your package. Check your mailbox or wherever else you receive mail
- Check your Order Confirmation to find the tracking status
- Access the tracking link on your Order Confirmation to find the local shipping carrier that delivers your package
- Contact your local shipping carrier for further information.
- Contact our customer service if the package still can't be found.
- How long do refunds and replacements take?
After we confirm through email that you are qualified for a refund or replacement, we will process your refund/replacement within 07 business days of confirmation.
You should receive the tracking number for your replacement product(s) within 7-10 business days after confirmation.
You should receive your refund within 3-5 business days of confirmation. Kindly note that your payment provider determines when your refund will be credited to your payment account.
- I need help with a later order
Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.
If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact our team, we are happy to assist.
- When there are unknown charges, what should I do?
You might not identify a charge for some reason. Please adhere to the guidelines below.
* For complete details about your order, please refer to your Order Confirmation.
* Inquire if anyone of your family or friends have ordered from us using your information.
* To find out more, get in touch with your bank.
* Contact our customer service for prompt assistance.
3. MODIFYING OR CHANGING AN ORDER:- How can I edit/cancel my order?
We typically start processing your order as soon as it is placed to ensure you will receive it on time. As a result, once an order has been processed, certain information cannot be modified. Within six hours of placing your order, please reach us via our Contact Form if you need to change any order details so that we can assist in making possible changes.
- What happen if I type in the wrong address?
If you provide us with a wrong address and the shipment has not been sent out please email us at support@winevibeshop.com & we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!
- What is your Return Policy?
We offer a 30-day return policy for unworn, unwashed items with original tags attached. To initiate a return, please visit our Returns page or contact us at support@winevibeshop.com
- Is there a cancellation fee available?
If the order qualifies for cancellation, there is no cancellation fee.
How can I exchange my items?
Our items do not currently provide an exchange option. Please get in touch with our customer service within 14 days of order delivery if you have any complaints about your purchase. Then, if deemed necessary, our customer service division will assist in offering a replacement or refund.
4. PAYMENT:- When will my card be charged?
As soon as your order has been successfully placed.
- Why my payment isn't accepted?
To protect your security and privacy, your bank can't provide us with information about why your payment was declined. Contact your bank directly to solve these payment issues. You might want to try again with a different payment method. In case the issue persists, kindly contact our customer support team for further support.
5. OTHER:- What if I find something suspicious regarding my purchase?
We take efforts at fraud, scamming, phishing, and spoofing seriously. Please get in touch with our customer support team right once if you receive any correspondence that you suspect may not be from our store.
- How secure is my personal information?
We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
- What is the process for quality assurance?
We collaborate with leading manufacturers who can ensure the superior quality of each package by taking everything into account and doing a last check before sending the entire order to you.
Our QA specialists follow specific criteria for each type of product based on the recognized problems and characteristics of each product.
After that, we will fill out the testing form with these criteria, rate each component on a scale of 1 to 5 (poor quality to great quality), and make notes.
Every single product must pass this testing process and have a minimum score of 80 to be packaged and sent to you.
